Shipping policy

ARTICLE 7 – DELIVERY TERMS

Parcel delivery is handled by the service provider Colissimo, according to their General Terms and Conditions of Sale, which can be consulted.here.

Delivery is defined as the transfer to the Customer of physical possession or control of the Products. It is only possible after confirmation of payment by the Seller's bank.

The ordered products are sent to the delivery address indicated by the Customer when placing their order, provided that this address is within the authorized delivery zones specified in the sales offer.

In the event of an error or omission by the Customer in providing the delivery address, the Seller cannot be held responsible for the inability to deliver the ordered products.

The Seller undertakes to ship the products within a maximum period of seven (7) days from receipt of payment.

We offer free shipping within mainland France for orders over €100.

Except in special cases or if one or more Products are unavailable, the Products ordered will be delivered in a single shipment.

The Customer is informed and agrees that the Seller may entrust delivery operations to third parties of its choice.

If, upon delivery, the original packaging is damaged, torn, or open, the Customer must check the condition of the Products. If they are damaged, the Customer must refuse the package and note this on the delivery slip ("package refused because it was open or damaged"). The Customer must indicate on the delivery slip, in the form of handwritten comments accompanied by their signature, any anomaly concerning the delivery (Missing Product compared to the delivery slip, damaged package, broken Products, etc.). This verification is considered complete once the Customer, or a person authorized by them, has signed the delivery slip.

The assumptions regarding the return of parcels by the carrier are the sole responsibility of the Customer.

The Customer will be able to request a refund for their order.