Orders and deliveries
Our support team is available Monday to Friday from 9am to 12:30pm and 2pm to 6pm.
Average response time: 1 day.
Do you ship abroad?
Yes, we deliver our tools internationally*. Delivery times and costs vary depending on the destination and are displayed when you order. (See the list of countries in the T&Cs)
How long will it take to receive my delivery?
In mainland France, delivery is generally made within 3 to 5 working days after dispatch. For international deliveries, delivery times may vary depending on the destination (on average 5 to 10 working days ). You will receive a tracking number as soon as your order is dispatched.
How can I track my order?
Once your package has been shipped, you will receive an email with a tracking link allowing you to follow the progress of your order in real time.
Payments and Security
What payment methods do you accept?
We accept payments by credit card, PayPal and bank transfer . All transactions are secure.
Administrative mandates are also accepted.
Do you accept installment payments?
Yes, we offer installment plans for certain training courses and tools to make it easier to access our services. Terms and conditions (number of monthly payments, conditions) are specified during registration or ordering. Please contact us to learn more.
Returns and exchanges
Can I return a tool if it doesn't suit me?
You have 14 days after receipt to return an unused product in perfect condition. A refund will be issued upon receipt.
Are I responsible for return shipping costs?
Yes, except in the event of an error on our part or a defective product.
What to do if a tool is out of stock?
If a product is temporarily unavailable, you can request to be notified by email as soon as it is restocked.
Do you offer discounts for bulk orders?
Yes, we offer favorable terms for group orders (organizations, schools, businesses). Do not hesitate to contact us directly for a personalized quote.
Training
How to register for training?
Registration is done directly through our website or by contacting us by email. Once registered, you will receive all practical information (detailed program, schedule, location, and connection link).
Do you offer in-person and online training?
Yes, we offer face-to-face training (in France and internationally) as well as distance learning , in order to adapt to everyone's needs.
How many participants per training?
To ensure educational quality and interactivity, we favor groups on a human scale (on average 10 to 20 participants).
Can I finance training through a training organization?
Some of our training courses can be financed through support schemes (e.g. CPF, OPCO, internal training plan ). We support you in your efforts.
Are the training courses certified?
Some training courses lead to an official certificate or recognized certification . The precise information appears on each program.
Is it possible to adapt training to the specific needs of my organization?
Yes, we regularly design tailor-made programs, taking into account your objectives, your sector of activity and the profile of the participants.
How long does training last?
The duration varies depending on the program: from half-day workshops to more in-depth training lasting several days . The formats are always designed to be dynamic and interactive.
Who are the trainers?
Our trainers are recognized experts in positive psychology , including Ilona Boniwell (a pioneer in Europe in this field), Marianne Didier (Professional Coach), as well as a team of experienced practitioners and researchers.
Do you offer training in other languages?
Yes, many of our training courses are available in English and we regularly work with an international network of trainers.